FAQ – Frequently Asked Questions

Frequently Asked Questions

🚚 Shipping

How long does delivery take?
We deliver within 5–7 business days across India. Express delivery options may be available at checkout.

Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹999.

Do you ship internationally?
Currently, we ship within India only. International shipping is coming soon.

🔄 Returns & Exchanges

What is your return policy?
We offer a hassle-free 7-day return policy. If you're not satisfied, contact us within 7 days of delivery.

How do I initiate a return?
Email us at support@thecloudera.com with your order number and reason for return. We'll guide you through the process.

Can I exchange for a different size?
Yes! Size exchanges are available within 7 days of delivery, subject to stock availability.

📏 Sizing

How do I choose my size?
Check the size guide available on each product page. Our tees are oversized — if you're between sizes, we recommend sizing down.

Are your t-shirts true to size?
Our products are premium oversized fit. Please refer to the size chart on each product page for accurate measurements.

🎨 Product Quality

Are the prints long-lasting?
Absolutely. We use premium DTF (Direct to Film) print technology that is wash-resistant and built to last.

What fabric do you use?
We use 100% premium heavyweight cotton for maximum comfort, durability, and that perfect oversized drape.

💳 Payments

What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) on select orders.

Is my payment information secure?
Yes. All transactions are 100% encrypted and secure.

📦 Orders

Can I cancel or modify my order?
Orders can be cancelled or modified within 12 hours of placing them. Contact us immediately at support@thecloudera.com.

How do I track my order?
Once your order is shipped, you'll receive a tracking link via email and SMS.

Still have questions? Contact us here — we're happy to help! 🙌